Red Lion Chambers place tremendous value and duty of care to our professional and lay clients. Our policies and procedures are designed to ensure the highest standards are met through training, monitoring and review.
We are always keen to gain insight from our clients, whether it be in the form of a complaint, general feedback or testimonial as we are committed to delivering the highest possible standards to those we engage with.
If you wish to make a complaint, please complete one of our downloadable forms below and email it to complaints@18rlc.co.uk.
Alternatively, you can contact us by telephone or post:
Chambers Complaints Officer
Red Lion Chambers
18 Red Lion Court
London
EC4A 3EB
0207 520 6000
Please ensure you include copies of all relevant correspondence.
Complaint Procedure
All complaints received will be acknowledged within three working days of receipt.
Chambers will endeavour to respond fully to your complaint within 21 days. This time-frame may be extended if more time and resources are required to ensure a full and thorough investigation, and subsequent satisfactory resolution.
Client Standards
We are committed to delivering the highest standards of client care and our management committee GMC regularly inspect records with a view to improving services.
If we do not fully respond to your complaint within eight weeks or you are dissatisfied with the response from Chambers, then you have the choice to escalate your complaint to the Legal Ombudsman.
Complaints to the Legal Ombudsman
Complaints to the Legal Ombudsman must be made in accordance with the procedures set out in their publications. More information can be found on their website: www.legalombudsman.org.uk
You can also contact them by email at enquiries@legalombudsman.org.uk or by post at the address below:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Tel: 0300 555 0333